Frequently asked questions.
Quick answers for tournament categories, registration rules, organizer tools, and common POINTAHUB status labels.
Tournament Categories
Common meanings for the level labels used in listings.
What does Open mean?
Open usually means the event is available to a broad group of players. Unless the organizer states extra rules, athletes from different skill levels may join.
What does Social mean?
Social is for casual or community play. It is usually friendlier, less intense, and suitable for players who want match experience without a highly competitive setting.
What does Elite mean?
Elite is for high-level players. Expect stronger opponents, stricter competition standards, and a more serious tournament environment.
What are Beginner, Intermediate, and Advanced?
Beginner is for newer players, Intermediate is for players with regular match experience, and Advanced is for stronger players who can handle faster rallies and tougher tactics.
What is the difference between Amateur and Competitive?
Amateur usually means non-professional community players. Competitive means the event may be more serious, with players expected to play for ranking, prizes, or stronger results.
Athlete Registration
Registering, editing, withdrawing, and eligibility.
How do I register for a tournament?
Go to Home, find a tournament, click Register, choose the event, complete the required player or partner details, then submit the form.
Why is the Register button disabled?
Registration can be disabled if the tournament is closed, the event is full, you already registered for that tournament, you already joined another tournament on the same date, or your profile gender is missing for gender-based events.
How do I edit my registration?
Go to My Tournaments, find the registered tournament, and click Edit. Editing is available while registration is still open.
How do I withdraw from a tournament?
Go to My Tournaments, choose the tournament, click Withdraw, then confirm the action. Withdrawal is not available after registration closes.
Can I join two tournaments on the same date?
No. POINTAHUB blocks athletes from registering for more than one tournament on the same tournament start date.
Why do doubles events ask for partner details?
Doubles events need team name, partner name, partner phone, and partner IC or ID so organizers can prepare the roster correctly.
Organizer Tools
Creating tournaments, limits, rosters, and exports.
How do organizers create a tournament?
Sign in as an organizer, open My Tournaments, click Create tournament, complete the form, set event limits, upload a poster if needed, then save.
What does close registration date do?
The tournament automatically behaves as closed after the close registration date. Athletes cannot register, edit, or withdraw after it closes.
How do event limits work?
Each selected event has its own registration limit. POINTAHUB also totals those limits into the tournament registration count.
How do organizers view joined players?
Open My Tournaments, click Manage on a tournament, then review the joined teams and players list. The roster updates live as registrations change.
Can organizers export the roster?
Yes. On the Manage tournament page, organizers can export the joined team and player list as Excel or PDF.
Statuses And Support
Tournament status labels and help options.
What does Publishing soon mean?
Publishing soon means the organizer has prepared the tournament, but registration may not be ready yet.
What does Closed mean?
Closed means registration is no longer available. Athletes also cannot edit or withdraw from that tournament through the app.
What does Completed mean?
Completed means the tournament has finished or the organizer has marked it as ended.
Where can I report a problem?
Use the Report a Problem page. Include what happened, which page you were on, and any useful screenshot or attachment.